dekappa-jewellery.com
terms & conditions

dekappa-jewellery.com
terms & conditions

§1 Content

All text, graphics, renderings, images, photographs, diagrams, user interfaces, visual interfaces, trademarks, logos, sounds, music, film, artwork and computer code, in the following collectively "Content", including but not limited to the design, structure, selection, coordination, expression and arrangement of such content, contained on the website dekappa-jewellery.com is owned, controlled or licensed by or to dekappa-jewellery.com, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

§2 Design office

dekappa-jewellery.com is operated by Mag. Doris Koefer, dekappa jewellery, Alois-Schader Str.19, A-9020 Klagenfurt.
VAT-Nr.: ATU67247339

dekappa-jewellery.com is as well provider in the service of design, as well as distributor of the products designed by and produced for dekappa-jewellery.com.

For staying on the website dekappa-jewellery.com there is no membership obligatory. The purchase of products implies the user’s membership. This membership in turn implies a previous registration of the user (§3). The prices shown on the website are final prices including the legal purchase tax. Mailing expenses are disclosed separately and comprehensible.

§3 Validity terms & conditions

3.1 Through the agreement during the registration the „user” agrees to the validity of this terms & conditions (collectively „terms & conditions“). This terms & conditions define the rules for using the services of dekappa-jewellery.com.
3.2 The terms & conditions can be recalled, saved or printed any time (download here).
3.3 Terms & conditions of users, members and partners do not find application in the course of business with dekappa-jewellery.com, if dekappa-jewellery.com has not agreed explicit to an application of deviating terms & conditions in written form.
3.4 The contractual language is German and English.

§4 User account, password and safety

4.1 During the order process personal data is being collected by dekappa-jewellery.com to execute the ordering process only. Data like name, address, e-mail address, telephone number, fax number and credit card number are collected.
4.2 Should you have forgotten your password, you can ask for your password being sent to your email address. For safety reasons dekappa.com won’t store any credit card numbers. The safety of your collected data during order process is a big concern of ours. All sensible data will be handled with discretion.

§5 User account – creation, cancelation and membership restriction

5.1 The creation of a user account at dekappa-jewellery.com is free of cost. Through the application you get your personal user account. Through your registration and along with that your membership no costs and no purchase necessary are arising. There is no legal claim to conclusion of contract by registration and acquirement of membership.
5.2 The data asked for during the registration process must be indicated completely and correct, particularly a function able email address is assumption for membership. If your data deposited at dekappa.com changes, you are obligated to update them immediately in your account.
5.3 You are supposed to register as a member at dekappa-jewellery.com only once. The simultaneously registration of multiple user accounts is not allowed. An avoidance of this arrangement is not valid and can lead to the cancelation of the membership at dekappa-jewellery.com.
5.4 You are obligated to keep secret your password and to protect your account access. You have to inform dekappa-jewellery.com immediately, if there are any indications for, that a user account has been abused or could be abused by a third party.
5.5 dekappa-jewellery.com reserves the right in deleting user accounts that are not, or not any more contactable through the indicated email address.
5.6 You are supposed to cancel your membership at dekappa-jewellery.com any time with immediate effect, free of cost. For cancelation send a notice in writing per email to dekappa.com.
5.7 dekappa-jewellery.com is duly authorized to cancel the membership anytime within fourteen days’ time limit.
5.8 dekappa-jewellery.com is authorized to block, constrict or delete a membership without adherence to this time limit, if there exist any precise indications that the member infringes regulations under public law, rights of third parties, this term and conditions or the shop regulations. By the choice of sanction dekappa.com respects your legitimate interests, particularly if there are any indications that indicate that the infringement has not been caused by you.

§6 Conclusion of contract & reservation of property rights

The product’s illustration and the presentation of goods on the website dekappa-jewellery.com do not represent an obligatory offer, but an invitation for order to the private customer. There is no legal claim to disposability or availability for the illustrated products. The offers are addressed to private customers only as defined by consumer protection act, which means every natural person that closes a legal transaction for reason that cannot be assigned neither to its industrial activity nor to its self-employed activity. It’s allowed to order common household quantities only. For ordering an illustrated product at dekappa-jewellery.com, you have to operate a follows:

- Put the desired article in the shopping basket.
- In the next step enter the information for delivery and payment.
- After you agreed to the terms & conditions and the revocation policy by confirmation, you click the button “check out now” to go further in the ordering process. The system will now inform You if Your data is correct and complete. If so, You complete the ordering process by clicking on the button "Complete Payment". By clicking the "Complete Payment" button you send an online order with liability to pay. By sending dekappa-jewellery.com your online order, you are submitting an offer for legal claim to conclusion of contract. By clicking the button “Complete Payment” you send an obligatory order regarding the items inside your shopping basket, you confirm therewith to be authorized to place an order, which means for under age persons with agreement of their legal representative only.
- Immediately on receipt of your order an automatically email will be send, that confirms the receipt of your offer and thereby claims the conclusion of contract.
- All goods remain under restriction of dekappa-jewellery.com's proprietorship, pending the completely payment of the purchase price and any out standings accompanying this price.
- If third parties are claiming rights on the good you have to notify dekappa-jewellery.com immediately.

dekappa-jewellery.com is authorized to refuse offers of yours without indication of reason. dekappa-jewellery.com especially reserves its right to refuse offers if there are any indications for that the purchaser is not a customer, common household quantities were exceeded or after sending a request for payment with fixing of a period of time and payment did not effected.

§7 Prices

All illustrated prices are quoted inclusive V.A.T. according to the claiming law at the moment of sending your order. Transfer fees for foreign bank transfer have to be paid by the client itself. The current prices according the order period result from each released product description on dekappa-jewellery.com and are once more shown separately before sending.

§8 Shipping, delivery and payment

The payment can be carried out by paypal or prepayment. The arising shipping costs are currently maintained in the extra menu item “shipping costs” and available any time.
Orders are proceeded daily from 10:00 to 18:00, except holiday, pending the completely payment of the purchase price and any out standings accompanying this price, also pending the authorization in placing the order, that means for under age persons with agreement of their legal representative only.

Goods in stock are shipped within 1-3 working days, and the shipping takes about 1-5 days. If the good is not in stock when ordered, we will reorder / manufacture it immediately, and will inform you directly the estimated delivery day.

For parcels you must sign for at receipt.

IMPORTANT! If a package is returned because you did not claim the package, dekappa-jewellery.com does not send replacements! dekappa-jewellery.com assumes no liability for any actions taken by external hazards or third parties on your good during delivery. dekappa-jewellery.com has no control over this. Please contact dekappa-jewellery.com and we try to find a solution.

§9 Right of withdrawal/cancel, return, complaint & exchange policy

All pieces of jewellery are costum made when ordered. By that reason they are excluded from the right of withdrawal! For all other products is applied the statutory right of withdrawal.

You have the right to cancel this contract within fourteen days without giving reasons. The time limit to draw on this right starts with the first day of delivery of your ordered  product(s).

To exercise this right you have to inform dekappa-jewellery.com through a clear explanation (e.g. by sending an email or letter) that declares your decision to cancel this contract with dekappa-jewellery.com. You can use dekappa’s sample form that we offer for download on our website.

The information oft cancellation of this contract has to be send before the time limit ends. 

Send the cancellation to:


Mag. Doris Koefer


Alois-Schader Str.19
9020 Klagenfurt
Österreich

or per email: This email address is being protected from spambots. You need JavaScript enabled to view it.

CONSEQUENCES OF THE CANCELLATION
When cancelling this contract all payments, including shipping costs (with exception of shipping costs chosen by you that differ from our regular shipping costs), send to dekappa.com according this contract, will be refunded prompt, but latest within fourteen days counting from the day the contract’s cancellation arrived at dekappa-jewellery.com.  The refund will be executed the same way your payment was done, except no other agreements have been reconciled with you. The refund is free of charge. 

dekappa.com can refuse the refund until the product(s) arrived at dekappa-jewellery.com, or until you are able to bring a proof of delivery back to dekappa-jewellery.com. 

In any case you have to send back the product(s) prompt, but definitively within fourteen days counting from the day you informed dekappa-jewellery.com about Your cancellation of this contract. The information of cancellation of this contract has to be send before the time limit of fourteen days ends. 

The emerging costs for the return of the product(s) have to be paid by you.

You have to pay a loss of value if that fact can be put down on the not necessary use of yours by checking the product’s condition, quality and function.

Return of product(s) are under the statutory right of guarantee. Acceptable reasons for return are factory defects, wrong color or size was sent, or error on our part. Complaint must be communicated as soon as possible via e-mail to dekappa-jewellery.com, so we are able to find a quick solution for all. Send the e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. In this e-mail please state your name, invoice number and reason (complaint). Send back the product(s) as soon as possible to dekappa-jewellery.com. The product(s) has to be send back in its original packaging to dekappa-jewellery.com. The shipment back to us and back to you again in case of complaint will be paid by dekappa-jewellery.com. The shipment back has to be done registered, so the shipping can be tracked. In case the shipment has not been sent registered, dekappa.com does not assumes any liability, if the shipped product(s) does not arrives as announced by You at dekappa.com. On request we will send you an instruction e-mail on how to return the product(s). 

Exchange of products is acceptable only if the products are in unworn condition and in its original packaging! Acceptable reason for exchange is: wrong size/color ordered by You, You would like to have a different product. For exchange send an e-mail within the statutory fourteen days to  This email address is being protected from spambots. You need JavaScript enabled to view it.. In this e-mail please state your  name, invoice number and reason (exchange). After that send back the product(s) as soon as possible, but within  the statutory fourteen days to dekappa-jewellery.com. The product(s) has to be send back in unworn condition and its original  packaging to dekappa-jewellery.com. If there arose a loss of value by wearing the product(s) and by that the product(s) has  come into use, dekappa-jewellery.com is allowed to charge up this loss of value in dependence of its hight. The shipment back to us in the case of exchange has to be paid by the client itself.  The shipment back has to be done registered, so the shipping can be tracked. In case the shipment has not been sent registered, dekappa-jewellery.com does not assumes any liability, if the shipped product(s) does not arrives as announced by You at dekappa.com. On request we will send you an instruction e-mail on how to return the product(s). In case the shipment back has been send within the statutory fourteen days, the amount paid by You will be refunded as soon as possible, after the product(s) has arrived at dekappa.com.

The products shown online and in the online-shop can differ in colour from the originals and don't give a reason for complaint.

§10 Design services

10.1 for design services dekappa-jewellery.com will send you an offer for the requested design service.
10.2 By assignment of the mission dekappa-jewellery.com asks you to make an advanced payment of fifty percent (50%) of the invoice’s indicated total amount. The outstanding sum has to be paid when the design service is completed.
10.3 Changes for the completed design service can be placed by the client within seven days after completion (finish). After this period of time all upcoming or desired changes have to be charged. Therefore dekappa.com will send you a new offer for the chosen design services.
10.4 All by dekappa-jewellery.com – according the design service for the client - worked out or generated designs, concepts, ideas, text, CAD-data, graphics, images, photography, renderings, diagrams, user interfaces, visual interfaces, trademarks and logos remain under restriction of dekappa-jewellery.com's proprietorship, pending the completely payment of the indicated price. Just as well all rights of use.
10.5 If acting in opposition the mission assigning party has to return handed documents, data, and/or delete immediately received digital documents, data, etc. by dekappa-jewellery.com from their system/s, according the design service by dekappa.com. Otherwise dekappa-jewellery.com is in legal position to claim the reserved rights by law.

§11 jurisdiction & other contract regulations

Any legal case arising from this contract shall be heard in Klagenfurt. If single points of this contract shall arise to be ineffective, does not mean that the whole contract or other contract regulations are ineffective. Ineffective regulations are replaced by the appropriate legal action.

§12 Applicable Right

For all deliveries is applied Austrian right.

(Errors in printing or typing, as well as mistakes reserved.)

 

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